Cancellation & Refunds Policy
Overview
At GetHired, we want you to be completely satisfied with our AI interview preparation service. We understand that sometimes a service may not meet your expectations, and we have established this refund policy to ensure fairness and transparency.
Refund Eligibility
Eligible for Refund:
- Request made within 7 days of purchase
- Limited usage of the service (less than 10% of allocated questions)
- Technical issues preventing service access
- Service not meeting advertised features
Not Eligible for Refund:
- Substantial usage of the service (more than 10% of allocated questions)
- Requests made after 7 days of purchase
- Account misuse or violation of terms
- Change of mind after significant service usage
Refund Process
- Send a refund request email to anshul.6273@gmail.com
- Include your account email and order/payment details
- Explain the reason for requesting a refund
- Provide transaction ID and payment method used
- Wait for review (typically 1-2 business days)
- Receive confirmation of approval/rejection
- If approved, refund processed within 3 business days
Email Template for Refund
Subject: Refund Request - [Your Order ID]
Dear GetHired Team,
I would like to request a refund for my premium subscription.
Account Details:
- Email: [Your registered email]
- Order ID: [Your order ID]
- Purchase Date: [Date]
- Transaction ID: [Transaction ID]
- Payment Method: [Payment method used]
Reason for refund: [Your detailed reason]
Questions Used: [Number of questions used]
[Any additional information]
Regards,
[Your Name]
Important Notes
- All refund requests are reviewed on a case-by-case basis
- Refunds will be processed to the original payment method
- Processing time may vary depending on your payment provider
- Account access will be revoked upon refund approval
- Misuse of refund policy may result in account suspension
Example Scenario
If you purchase a premium plan with 100 questions and use 90 questions, you will not be eligible for a refund as you have substantially used the service. However, if you've only used 10 questions and are unsatisfied with the service, you may be eligible for a refund subject to review.
Frequently Asked Questions
Q: How long does the refund process take?
A: Once approved, refunds are processed within 3 business days. The time to reflect in your account depends on your payment provider.
Q: Can I get a partial refund?
A: No, we only provide full refunds for eligible cases. Partial refunds are not available.
Q: What happens to my account after refund?
A: Your premium access will be revoked, but you can still access basic features if available.